At mugcanvas.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help through our refund and return process.
Eligibility for Refunds
Customers may request a refund within 30 days of receiving their order. To qualify for a refund, items must be returned in their original condition, unused, and with all original packaging included where applicable.
Non-Refundable Situations
Refunds may not be granted in the following situations:
- Items returned after the allowed return period
- Products showing signs of use, damage, or alteration caused by the customer
- Missing parts, accessories, or original packaging
- Orders lost due to incorrect shipping information provided by the customer
Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request. Approved refunds will be issued to the original payment method within 3 business days.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.