Thank you for shopping at mugcanvas.com. We are committed to providing fast and reliable shipping services to ensure a smooth shopping experience for all customers.
Shipping Origin
All orders are shipped directly from our fulfillment center located in the United States.
Order Processing Time
Orders are processed on the same business day after payment has been successfully completed. Orders placed on weekends or holidays may be processed on the next business day.
Shipping Time
Standard delivery time is approximately 2 business days depending on the destination and carrier operations. While we work hard to ensure timely delivery, unexpected delays caused by weather, transportation issues, or carrier disruptions may occasionally occur.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details so you can monitor the delivery status of your package.
Return Policy
Customers may request a return within 30 days of receiving their order. Returned items must be unused, in original condition, and include all original packaging where applicable.
Refund Processing
After the returned item has been received and inspected, approved refunds will be processed within 3 business days back to the original payment method. Processing times may vary slightly depending on your financial institution or payment provider.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible so we can assist in resolving the issue efficiently.
Due to ongoing financial pressures and long-term operational losses, the company has decided to conduct a final inventory clearance at significantly reduced prices. We sincerely thank all customers for their continued support and trust.